Rubber back with new slip free system
Hand and Machine washable with warm water
No Dry clean
Which products can be delivered to my home?
Purchases made online are delivered to your home, plus large items purchased in store -whiteware, beds, furniture and selected electronics (a fee applies).
How long will delivery take?
At the time of purchase, we will let you know approximately when the order will arrive. The Super outlets Home Delivery Service team will contact you in advance if the order cannot be delivered in full at the time approximated.
What do I need to provide to Super outlets ?
- Any special directions to help us locate your home easily.
- Advise us of any difficulties our delivery team are likely to encounter, i.e. steep driveways, restricted access, animals etc.
- Be available to take delivery on the agreed date or make arrangements for a representative to accept the delivery on your behalf.
- We regret that we cannot arrange existing furniture within your home so it is best to have the room ready where the goods are to be situated.
- Apartment buildings: Delivery will only be completed to an apartment if there is a service lift. If not, the delivery will be to the address only.
- Furniture that needs to be delivered over a balcony: Delivery cannot be completed over the balcony, our drivers can deliver to your home but other arrangements will need to be made to lift over the balcony.
Can you assemble/disassemble my furniture?
Minor assembling of furniture will be carried out if required - this will include attaching legs and head boards to beds (when purchased together) but excludes major assembly and electrical connections.
What happens if the goods are damaged when I open them up?
Carefully inspect the product(s) before signing the driver's delivery note. Should any damage be found after signing for the products due to the item being concealed (i.e. not obvious due to packaging) you must notify Super outlets within 24 hours of delivery.
How long can you hold my delivery for?
We can arrange to have your goods delivered any time, however after a date has been set, we can only hold your goods for a maximum of 14 days after the due delivery date at our distribution centre.
Is there a delivery fee?
We will let you know the delivery fee at the time of purchase.
Do you deliver overseas?
At this time we only deliver to addresses in New Zealand.
How can I return an item?
Goods bought online can be returned by post or in any physical Super outlets store. Goods bought in store can be returned to any Super outlets store. Find out more about how to return an item.
PRE-ORDER: These are items that are not available and/or are currently sold-out from our physical/online shop.
Pre-order or back-order is placing orders in advance which requires a down payment from a client interested in procuring the said item/product.
Please make sure you have read and understood all the conditions written here before submitting your Orders.
DETAILS, TERMS & CONDITIONS:
1. “Full payment” is required & should be made via Bank Transfer,Online Transfer (our payment methods).
2. Cancellation of orders is not allowed once the “Order Form” has been submitted and paid nor could it be exchanged for other items or services being rendered. All pre-orders made are considered as sold.
3. Estimated Date of Arrival: Shipment is based on the shipping schedule of our selected courier. Although we could track and trace the whereabouts of our package we cannot assure you the exact date and time of its arrival here in the New Zealand due to several factors such as delays due to unforeseen events beyond our control (Technical problems of the shipping company, Natural Disasters, Customs clearing etc.) Products coming from the China usually takes 15-30 days from date of delivery. The maximum number of days should not exceed 60 days arrival in the New Zealand or your “MONEY BACK” guaranteed. Kindly manage your expectations. “If you cannot wait that long then please do not proceed with your order”.
4. Once the products have landed and received by our team. You will then be informed via contact number, email address and other social media platforms you have provided. We will immediately have all your orders packed in the next 24 Hours and schedule it for shipment. In the case of lost items during shipment we shall refund in full the amount that you have paid and shall offer a discount on your next possible purchase from us.
5. Pre-orders are non-transferable. All orders made shall ship directly to the person and address specified in the order form. We will not entertain such requests to protect the privacy and security of our clients.