FAQs – Super Outlets
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
Warehouse Customer Service Team
Phone 021535168
Tuesday to Sunday : 10am to 6pm
Monday : Closed
Closed on Good Friday, Easter Sunday and Christmas Day
ANZAC Day: 1pm to 6pm
Super outlets does offer a 'lay-by' service. Up to six months with no interest. However we do not release the item/s until the full payment received.
EFTPOS, major credit cards, cash, QCard, Gem visa. Gilrose card. Alipay, WeChat, union pay. We don’t accept cheques.
Gilrose Finance Card, MasterCard, Visa, Amex, QCard, Gem visa. Afterpay and Farmers Gift Cards (only those purchased in super outlets stores or at superoutlets.co.nz)
We do not take phone orders.
Refund Policy for Online Purchases Please choose carefully as we do not refund unless your items are faulty. We are happy to exchange your items at any of our physical stores, (excluding beds, furniture, whiteware & electronics) within 14 days of the date you received your order, with proof of purchase, providing the items are in their original condition.
If you cannot get to one of our physical stores, you can post any item purchased online (excluding beds, furniture, whiteware, electronics & dangerous goods) back to us within 14 days of receiving your order, free of charge using the returns label provided and we will provide you with a gift card for the purchase price of the returned item/s. Unfortunately we are unable to provide an exchange for items returned to our online store.
If the items are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Refund Policy for Store Purchases Please choose carefully as we do not refund unless your items are faulty. We are happy to exchange your items at any of our physical stores, (excluding beds, furniture, whiteware & electronics) within 14 days of the date you received your item, with proof of purchase, providing the items are in their original condition.
You can exchange a gift (excluding beds, furniture, whiteware, and electronics) providing you return it within 14 days of the date you received your item and you have the original receipt, or within two months if you have a gift exchange receipt from the gift-giver.
We are happy to exchange your goods (excluding beds, furniture, whiteware, and electronics), within 14 days of you receiving your item, with proof of purchase, providing the goods are in their original condition.
Goods bought online can be returned by post or in any physical Super outlets store. Goods bought in store can be returned to any Super outlets store. Find out more about how to return an item.
Purchases made online are delivered to your home, plus large items purchased in store -whiteware, beds, furniture and selected electronics (a fee applies).
At the time of purchase, we will let you know approximately when the order will arrive. The Super outlets Home Delivery Service team will contact you in advance if the order cannot be delivered in full at the time approximated.
- Any special directions to help us locate your home easily. - Advise us of any difficulties our delivery team are likely to encounter, i.e. steep driveways, restricted access, animals etc. - Be available to take delivery on the agreed date or make arrangements for a representative to accept the delivery on your behalf. - We regret that we cannot arrange existing furniture within your home so it is best to have the room ready where the goods are to be situated. - Apartment buildings: Delivery will only be completed to an apartment if there is a service lift. If not, the delivery will be to the address only. - Furniture that needs to be delivered over a balcony: Delivery cannot be completed over the balcony, our drivers can deliver to your home but other arrangements will need to be made to lift over the balcony.
Minor assembling of furniture will be carried out if required - this will include attaching legs and head boards to beds (when purchased together) but excludes major assembly and electrical connections.
Carefully inspect the product(s) before signing the driver's delivery note. Should any damage be found after signing for the products due to the item being concealed (i.e. not obvious due to packaging) you must notify Super outlets within 24 hours of delivery.
We can arrange to have your goods delivered any time, however after a date has been set, we can only hold your goods for a maximum of 14 days after the due delivery date at our distribution centre.
We will let you know the delivery fee at the time of purchase.
At this time we only deliver to addresses in New Zealand.
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