Shipping policy
Which products can be delivered to my home?
Purchases made online are delivered to your home, plus large items purchased in store -whiteware, beds, furniture and selected electronics (a fee applies).
How long will delivery take?
At the time of purchase, we will let you know approximately when the order will arrive. The Super outlets Home Delivery Service team will contact you in advance if the order cannot be delivered in full at the time approximated.
What do I need to provide to Super outlets ?
- Any special directions to help us locate your home easily.
- Advise us of any difficulties our delivery team are likely to encounter, i.e. steep driveways, restricted access, animals etc.
- Be available to take delivery on the agreed date or make arrangements for a representative to accept the delivery on your behalf.
- We regret that we cannot arrange existing furniture within your home so it is best to have the room ready where the goods are to be situated.
- Apartment buildings: Delivery will only be completed to an apartment if there is a service lift. If not, the delivery will be to the address only.
- Furniture that needs to be delivered over a balcony: Delivery cannot be completed over the balcony, our drivers can deliver to your home but other arrangements will need to be made to lift over the balcony.
Can you assemble/disassemble my furniture?
Minor assembling of furniture will be carried out if required - this will include attaching legs and head boards to beds (when purchased together) but excludes major assembly and electrical connections.
What happens if the goods are damaged when I open them up?
Carefully inspect the product(s) before signing the driver's delivery note. Should any damage be found after signing for the products due to the item being concealed (i.e. not obvious due to packaging) you must notify Super outlets within 24 hours of delivery.
How long can you hold my delivery for?
We can arrange to have your goods delivered any time, however after a date has been set, we can only hold your goods for a maximum of 14 days after the due delivery date at our distribution centre.
Is there a delivery fee?
We will let you know the delivery fee at the time of purchase.
Do you deliver overseas?
At this time we only deliver to addresses in New Zealand.
Purchases made online are delivered to your home, plus large items purchased in store -whiteware, beds, furniture and selected electronics (a fee applies).
How long will delivery take?
At the time of purchase, we will let you know approximately when the order will arrive. The Super outlets Home Delivery Service team will contact you in advance if the order cannot be delivered in full at the time approximated.
What do I need to provide to Super outlets ?
- Any special directions to help us locate your home easily.
- Advise us of any difficulties our delivery team are likely to encounter, i.e. steep driveways, restricted access, animals etc.
- Be available to take delivery on the agreed date or make arrangements for a representative to accept the delivery on your behalf.
- We regret that we cannot arrange existing furniture within your home so it is best to have the room ready where the goods are to be situated.
- Apartment buildings: Delivery will only be completed to an apartment if there is a service lift. If not, the delivery will be to the address only.
- Furniture that needs to be delivered over a balcony: Delivery cannot be completed over the balcony, our drivers can deliver to your home but other arrangements will need to be made to lift over the balcony.
Can you assemble/disassemble my furniture?
Minor assembling of furniture will be carried out if required - this will include attaching legs and head boards to beds (when purchased together) but excludes major assembly and electrical connections.
What happens if the goods are damaged when I open them up?
Carefully inspect the product(s) before signing the driver's delivery note. Should any damage be found after signing for the products due to the item being concealed (i.e. not obvious due to packaging) you must notify Super outlets within 24 hours of delivery.
How long can you hold my delivery for?
We can arrange to have your goods delivered any time, however after a date has been set, we can only hold your goods for a maximum of 14 days after the due delivery date at our distribution centre.
Is there a delivery fee?
We will let you know the delivery fee at the time of purchase.
Do you deliver overseas?
At this time we only deliver to addresses in New Zealand.