Refund policy

Refund Policy for Online Purchases

Please choose carefully as we do not refund unless your items are faulty. We are happy to exchange your items at any of our physical stores, (excluding beds, furniture, whiteware & electronics) within 14 days of the date you received your order, with proof of purchase, providing the items are in their original condition.

If you cannot get to one of our physical stores, you can post any item purchased online (excluding beds, furniture, whiteware, electronics & dangerous goods) back to us within 14 days of receiving your order, free of charge using the returns label provided and we will provide you with a gift card for the purchase price of the returned item/s. Unfortunately we are unable to provide an exchange for items returned to our online store.

If the items are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Refund Policy for Store Purchases

Please choose carefully as we do not refund unless your items are faulty. We are happy to exchange your items at any of our physical stores, (excluding beds, furniture, whiteware & electronics) within 14 days of the date you received your item, with proof of purchase, providing the items are in their original condition.

Can I return a gift I received?
You can exchange a gift (excluding beds, furniture, whiteware, and electronics) providing you return it within 14 days of the date you received your item and you have the original receipt, or within two months if you have a gift exchange receipt from the gift-giver.

Can I exchange an item?
We are happy to exchange your goods (excluding beds, furniture, whiteware, and electronics), within 14 days of you receiving your item, with proof of purchase, providing the goods are in their original condition.

How do I return an item?
Goods bought online can be returned by post or in any physical Super outlets store. Goods bought in store can be returned to any Super outlets store. Find out more about how to return an item.